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RETURN AND REFUND POLICY — BLACKMORGOUL
Every BLACKMORGOUL piece is made to order, just for you. Because of that, our return policy works a little differently from big-box stores — please read it before ordering.
DAMAGED, DEFECTIVE OR WRONG ITEMS
If your order arrives damaged, defective, misprinted, or we sent you the wrong item or size, contact us within 30 days of delivery at blackmorgoul@gmail.com with:
- your order number, and
- a clear photo of the problem.
We will make it right with a free replacement or a full refund — your choice. You will not have to pay to return anything unless we specifically ask you to.
WRONG SIZE ORDERED / CHANGE OF MIND
Because each item is printed on demand, we cannot accept returns or exchanges if you ordered the wrong size or simply changed your mind. Please check the size chart on each product page carefully before ordering — and if you are between sizes or unsure, write to us first at blackmorgoul@gmail.com and we will help you pick the right one.
REFUNDS
Approved refunds are issued to your original payment method within 10 business days of approval. You will receive a confirmation email once your refund has been processed.
LOST OR LATE PACKAGES
Every order ships with tracking. If your package seems lost or has not arrived after the estimated delivery window, contact us and we will track it down — and if it is truly lost, we will replace it or refund you.
CONTACT US
Questions about an order or a return? Email blackmorgoul@gmail.com — we reply within 2 business days.
Thank you for supporting an independent artist-run brand. 🖤
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